Luminous Lens Studio

Privacy Policy

Luminous Lens Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, engage our photography services, or otherwise interact with us. This policy is effective as of January 1, 2025. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal information.

Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and payment information. We collect this information when you book a session, subscribe to our newsletter, or contact us through our website.
• Photography Session Information: During photography sessions, we collect images and videos of you and your party. We also may collect information about your preferences for the session, such as desired styles, locations, and specific shots.
• Website Usage Information: We collect information about your use of our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information. Please refer to our Cookies Policy for more details.
• Communication Data: We retain records of your communications with us, including emails, phone calls, and online forms submissions. This allows us to provide better customer service and address any concerns you may have.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Our Services: We use your personal information to schedule and conduct photography sessions, deliver photos and videos, process payments, and provide customer support.
• Improving Our Services: We analyze website usage information and feedback from clients to improve our website, services, and customer experience. This includes identifying areas for optimization and developing new features.
• Communicating with You: We use your contact information to send you updates about your sessions, respond to your inquiries, and provide information about our services and promotions. You can opt out of marketing communications at any time.
• Marketing and Advertising: With your consent, we may use your information to send you promotional emails about new services, special offers, or upcoming events. We may also use your photos for marketing purposes, such as on our website or social media channels, but only with your explicit permission.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes. This includes responding to subpoenas, court orders, or other legal requests.
• Protecting Our Rights: We may use your information to protect our rights and interests, such as enforcing our terms of service or investigating fraud.

How We Share Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We share your information with third-party service providers who assist us in providing our services, such as payment processors, cloud storage providers, and marketing platforms. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
• Business Partners: We may share your information with business partners who offer complementary products or services. We will only do this with your consent and will clearly identify the business partner.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as in response to a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Secure Storage: We store your personal information on secure servers with restricted access.
• Access Controls: We limit access to your personal information to authorized employees and service providers.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining your information to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@luminouslens.com. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@luminouslens.com. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the "effective date" at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Luminous Lens Studio
123 Main Street
Seattle, WA 98101
Phone: (206) 555-1212
Email: privacy@luminouslens.com